Wednesday, October 31, 2007

Netflix cares


I received this email from Netflix last Thursday because I live in San Diego County. Just about all of greater San Diego County was affected by the wildfires, many of which are still raging over a week later. My wife and I were temporarily evacuated, but it was a minor inconvenience compared to the thousands left homeless.

It isn't much, but I appreciate the sentiment of Netflix's email. My service was only temporarily interrupted, but I didn't have to pay for it while the US Postal Service was dealing with the chaos (presumably to make it through their mail backlog). It's a smallish gesture, but still one I appreciate, and one they didn't have to make.

Big ups, Netflix.

Here's the full text of the email:
Your Account is on Temporary Shipping Hold

Dear Brad,

The U.S. Postal Service has let us know that postal delivery to your address has been interrupted due to the California wildfires. All of us at Netflix extend our sympathies to you and your loved ones during this difficult time. Given this situation, we have temporarily stopped shipping movies in your area. We are in regular contact with the USPS and will automatically resume delivery as soon as your postal carrier is able to deliver movies to you.

During this time, standard billing will be suspended but will resume normally as soon as your postal carrier is able to deliver movies to you. While we are unable to send you DVDs, you can still watch movies and TV episodes instantly on your PC at Netflix.

If postal delivery to your address has not been interrupted and you are receiving this message in error, please visit www.Netflix.com and follow the instructions at the top of the page.

If you have any questions, please call us anytime at 1-877-638-3549.

-Your friends at Netflix

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